Shipping Portal FAQs
Updated
These answers explain the Shipping Portal's main operating rules. For the full workflow, start with the Shipping Portal guide and use the related modules when a shipment connects to supplier or warehouse work.
Shipping Portal questions
Review these operating answers before sending a booking, sharing work with a forwarder, or relying on tracking, customs, document, or AI information.
How does a shipment become delayed?
The attention view treats a shipment as delayed when its ETA is in the past and it has not been delivered or cancelled. A shipment with no ETA is not automatically delayed, so add and maintain expected dates when they are available.
Can a freight forwarder see a booking draft?
No. A draft remains private while your team prepares it. The connected forwarder receives the booking request after it is sent.
Can a freight forwarder create a booking for a client?
Yes. An invited forwarder can create a booking request through the client relationship. Operational shipment details are shared for execution, while client purchase-order amounts and other restricted commercial information are withheld where they are outside the forwarder's role.
Does the customs workspace submit a government filing?
No. It helps organize classification, readiness, and collaboration, but it does not calculate government duties or file with a customs authority. A qualified broker or compliance professional remains responsible for regulated submissions.
How are tracking and ETA updates used?
The portal uses shipment milestones and expected dates to show progress and surface attention-needed work. The result is only as current as the data supplied by the responsible team or partner, so confirm important changes against the shipment record.
Where should shipment documents be stored?
Upload and organize them in the shipment's Documents workspace. This keeps authorized participants on the current file and preserves the document with the operational record.
Should I use AI output without review?
No. AI tools provide suggestions for classification, routing, or compliance work. Review the inputs, source data, and result, then have the responsible person approve it before it affects a shipment decision.
Where this runs in OLT Solutions
These pages document the OLT product area this article covers.
- Shipping portal What the shipping portal module covers for shipments and documents.
- Contact OLT Discuss custom software, platform access, and the needs of your team.
OLT Solutions is invitation only. Email us to discuss your business and project.